This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://www.greenwildplants.co.uk/terms-conditions/.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
Our delivery process is nice and simple. You can select delivery rates based on the speed of delivery you would like to receive your order, here is a snapshot of our rates:
- Standard Delivery (3-5 business days) £4.95
- Express Delivery (1-3 business days) £6.95
- FREE Delivery on all orders over £50
Delivery times are calculated in working days from Monday to Friday. If you order after 1pm, the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days. Any orders placed over a weekend are processed at the start of the new week.
Please note any orders placed for live plants from Thursday midday through to Sunday are shipped at the start of the new week, usually on a Monday or Tuesday. This is to avoid the extra days of transit time over weekends. Please do not use the Express option if placing orders for plants during this timeframe.
Unfortunately we are unable to ship outside of the UK. If you place an order for overseas delivery, we will contact you to advise a refund will be processed.
We use a combination of Royal Mail 24 and 48 hour tracked services, and UPS 24-48 hour courier services for all our deliveries. You will receive tracking information whichever delivery option you choose.
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery. This does not affect your statutory rights. For more information please refer to our Terms.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://www.greenwildplants.co.uk/returns/.
HOW CAN YOU CONTACT US ?
If you have any further questions or comments, you may contact us by:
- Phone : 07846 087846
- Email: firstname.lastname@example.org
- Online contact form: https://www.greenwildplants.co.uk/contact/
Live Plant Deliveries
We aim to minimise the transit time for all live plants, to ensure they arrive at their new homes in good condition. We use UPS 24hr trackable service for larger plant orders and Royal Mail 24hr trackable service for smaller plants. We carefully package all our plants in sustainable recyclable packaging, with no plastic. Each plant is hand-wrapped taking care to protect it as much as possible during transit.
Any orders placed for live plants from Thursday midday through to Sunday are shipped at the start of the new week, usually on a Monday or Tuesday. This is to avoid the extra days of transit time over weekends.
Please note we are unable to ship live plants outside of the UK (including Ireland, Northern Ireland) due to the longer transit times. If you place an order containing live plants, unfortunately we will have to refund your order.
If you experience any issues with your delivery on receipt, please do contact us as soon as possible so we can help to resolve any problems.